What To Do if There is a Problem
Copy any error messages you see. Keep in mind that your support rep on the other end of the telephone cannot see your computer screen and will depend on an accurate report from you in order to diagnose the problem.
Unless you know exactly what to expect, some actions on your part could make the problem worse. If the problem seems serious, it is best to call an expert before proceeding.
If an unfamiliar display screen pops up, asking you to click somewhere to protect your computer against virus infections, be cautious. It could be a virus attack in disguise, just waiting for you to click.